B.P Apparel Wholesale Return & Refund Policy

This Return & Refund Policy applies to all wholesale purchases made through B.P Apparel Wholesale’s website or direct ordering channels, adhering to U.S. commercial transaction standards and industry practices. By placing a wholesale order, you agree to comply with the terms outlined below.

1. Eligibility for Returns

  • Returns must be initiated within 30 calendar days from the invoice date. No returns will be accepted after this period.

  • Merchandise must be in original salable condition: unused, unwashed, undamaged, with all original tags and packaging intact.

  • Non-returnable items include: custom-designed apparel, personalized products, clearance/sale items, and merchandise that has been altered, worn, or damaged by the buyer.

2. Return Authorization Process

  • Before returning any merchandise, you must request a Return Merchandise Authorization (RMA) by contacting our customer service team via email or phone.

  • Provide your order number, invoice copy, product details, and reason for return when applying for an RMA. Unauthorized returns will not be processed or accepted.

  • Once approved, you will receive a unique RMA number and return shipping instructions. Clearly mark the RMA number on the outer packaging of the returned items.

3. Shipping & Handling for Returns

  • The buyer is responsible for all return shipping costs, including insurance and tracking services for high-value shipments (items over $75 are recommended to use trackable shipping).

  • Original shipping and handling charges from the initial order are non-refundable under any circumstances.

  • B.P Apparel Wholesale is not liable for lost, stolen, or damaged items during return shipping.

4. Refund & Credit Processing

  • All approved returns are subject to a 15% restocking fee deducted from the total refund amount, to cover inspection, repackaging, and inventory restorage costs.

  • After receiving and inspecting the returned merchandise (typically 3-5 business days), we will notify you via email of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days, credited back to your original payment method.

  • If the returned quantity reduces the original order to a lower discount tier, the original quantity discount will be adjusted accordingly, and the difference will be deducted from the refund.

5. Exchanges

  • Exchanges are only offered for defective or damaged merchandise (verified upon delivery) or items that do not match the order specifications (e.g., wrong style, size, or color).

  • To request an exchange, follow the RMA application process and specify "exchange" as the reason. Exchanges are limited to the same product type, style, and value.

  • Additional shipping costs for exchanging items will be borne by the buyer, unless the exchange is due to our error.

6. Dispute Resolution

  • For any issues related to returns or refunds, please contact our customer service team promptly. We will work with you to resolve disputes in good faith.

  • In case of unresolved disputes, both parties shall adhere to the commercial laws of the state where B.P Apparel Wholesale is registered, with mediation as the first step for resolution.

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on our website with an updated effective date. For further inquiries, please contact our customer service team.

B.P Apparel Wholesale Website Terms of Service

These Terms of Service (“Terms”) govern your access to and use of B.P Apparel Wholesale’s website (the “Site”) and all related services, including wholesale order placement, account management, and content browsing. By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using the Site.

1. Eligibility & Account Use

  • You must be at least 18 years old or a legally registered business entity (e.g., LLC, corporation) to use the Site for wholesale purchases. By creating an account, you confirm you meet this requirement.

  • You are responsible for maintaining the confidentiality of your account username, password, and order details. Notify us immediately of any unauthorized access to your account.

  • You agree to provide accurate, up-to-date information (e.g., business address, contact details, tax IDs) when creating an account or placing orders. False or incomplete information may result in account suspension or order cancellation.

2. Site Use Restrictions

  • You may use the Site solely for legitimate wholesale business purposes (e.g., browsing products, placing bulk orders) and may not:

    • Copy, modify, or distribute Site content (including product images, descriptions, and pricing) without our written permission.

    • Use automated tools (e.g., bots, scrapers) to collect data from the Site or disrupt its functionality.

    • Attempt to access restricted areas of the Site (e.g., admin portals) or interfere with its security.

  • We reserve the right to limit or terminate your Site access if you violate these restrictions, without prior notice.

3. Wholesale Orders & Pricing

  • All product pricing on the Site is for wholesale quantities and is subject to change without notice. We are not liable for pricing errors, and we may cancel orders affected by such errors.

  • Minimum Order Quantities (MOQs) apply to all products, as specified on individual product pages. Orders below the MOQ may be rejected or subject to additional fees.

  • By placing an order, you submit a binding offer to purchase. We reserve the right to accept or reject orders (e.g., due to stock shortages, invalid payment, or non-compliant business information) within 2 business days of submission.

4. Intellectual Property

  • All intellectual property on the Site (including logos, trademarks, product designs, and text) is owned by B.P Apparel Wholesale or its licensors. You may not use these assets for commercial or non-commercial purposes without explicit written consent.

  • User-generated content (e.g., order comments, support inquiries) you submit to the Site becomes our property, and we may use it to improve services or communicate with other users, unless you specify otherwise.

5. Limitation of Liability

  • The Site and its content are provided “as is” without warranties of any kind (express or implied), including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

  • B.P Apparel Wholesale shall not be liable for any indirect, incidental, or consequential damages (e.g., lost profits, business disruption) arising from your use of the Site or wholesale orders, even if we are notified of the possibility of such damages.

6. Changes to Terms & Termination

  • We may update these Terms at any time. Changes will be posted on the Site with an “Effective Date” at the top, and your continued use of the Site after this date constitutes acceptance of the updated Terms.

  • We may terminate your account or restrict Site access at our discretion, for any reason (including breach of these Terms) and without liability to you.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Insert Your U.S. State, e.g., California], without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved through mediation or litigation in the courts of [Insert State/County].

For questions about these Terms, contact our customer service team at [email address] or [phone number].